Usually the order will be processed within 2 working day after it is placed. Then we will complete the dispatch within 3 working days (we will complete it within 1-2 days as soon as possible). During these periods, if there is any situation, we will explain in the [Order Detail].
(How to check [Order Detail]: Frist, login. On page head [My Account] --> [Order History], and click the [View Detail] of the order you want to check.)
Order status description
The following is a slower situation, usually we will complete all steps as soon as possible within 1-2 working days.
[Pending] - This is the status of a newly placed order. It means that the order has been established. We will process it within 2 working days.
[Processing] - The order is being processed. Usually it will enter the shipping process within 3 working days.
[Processing dispatch] - The order is being dispatched for shipment. It will usually be completed in 1 working day.
[Dispatched] - The order has been delivered to the shipping unit, such as a post office or courier. At this point you will receive the tracking number for the package in your email.
Others - Any other situations will be described in the Comment column as needed.
Working hoursExcept for the bulletin or announced special holidays, our working hours are: Monday to Friday, 11:30 am to 6:30 pm. (Based on GMT+8)